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Privacy Policy | Bexhill Barbers

Privacy Policy

The Barber Shop, Bexhill understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, bexhillbarbers.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when sending us email communications and/or booking an appointment over Our Site and Booksy.com.

 

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

Information About Us

Our Site is owned and operated by The Barber Shop Bexhill as a partnership.

Our Registered address is 10 St. Georges Road, Bexhill on Sea, East Sussex, TN40 2BG and our main trading address is: 56 Western Road, Bexhill on Sea, East Sussex, TN40 1DY. Our VAT registration number is: 299588708.

Email address: info@bexhillbarbers.co.uk
Telephone Number: 01424 219120

 

What does this policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

What are your rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details below.
  • The right to access the personal data we hold about you. The section below ‘How you can access your personal Data’ will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details below to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details below to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below, under the ‘How can you Contact Us?’ section.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would however, welcome the opportunity to resolve your concerns ourselves, so please contact us first, using the details provided below under the ‘How can you Contact Us?’ section.

 

What data do we collect and how?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and Our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data.

Data Collected

How we Collect the Data

Identity information including Name, Title and Date-of-Birth.

By receiving submitted information via our contact forms, email communications and appointment booking/reservation service booksy.com (https://booksy.com/en-gb)

Contact information including Email Address and Telephone Number.

By receiving submitted information via our contact forms, email communications and appointment booking/reservation service booksy.com (https://booksy.com/en-gb/)

Profile information from a third party including reservation history.

By receiving appointment bookings / reservations from a third party booksy.com (https://booksy.com/en-gb/).

Technical information including IP address, web browser type and version; operating system and your activity on Our Site.

By using analytics services provided by Google Analytics.

 

How do we use your personal data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Please visit the ICO website to find out more about the types of lawful basis that we will rely on to process your personal data.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, and text message with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties (including Booksy.com) whose content appears on Our Site may use third-party Cookies, as detailed below. Please refer to the section below ‘How do we use Cookies’ for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

For full details on Booksy’s policies, please visit Booksy Privacy Policy and Booksy Terms of Use.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity

What Data we Use

Our Lawful Basis

To supply our services to you which includes receiving and managing appointments and communicating directly with you.

Identity and Contact.

Necessary for our legitimate interests for running our business and services.

To administer and protect our business and website including trouble shooting, data analysis, testing, system maintenance, support, reporting and hosting data.

Identity, Contact and Technical.

Necessary for our legitimate interests for running our business (the provision of administration and IT services, network security and to prevent fraudulent activity). And necessary to comply with legal obligation.

To manage our relationship with you which includes notifying you about changes to our terms or privacy policy and/or asking you to leave a reviews or take a survey.

Identity, Contact and Marketing/Communications.

Necessary to comply with legal obligation. And, necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services).

To personalise and tailor your experience on our site and to measure and understand the effectiveness of the marketing we serve you.

Identity, Contact, Usage, Marketing/Communication and Technical.

Necessary for our legitimate interests (to study how customers use our products/ services, to grow our business and to inform our marketing strategy).

To personalise and tailor our services for you including suggestions and recommendations to you about goods or services that may be of interest to you.

Identity, Contact and Marketing/Communication.

Necessary for our legitimate interests (to develop our products/services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Technical, Usage and Profile.

Necessary for our legitimate interests (to develop our products/services and to grow our business).

Supplying you with information by email that you have opted-in-to (you may opt-out at any time by unsubscribing using the links provided in our emails).

Identity, Contact and Marketing/Communication.

Necessary for our legitimate interests (to study how customers use our products/services, to grow our business and to inform our marketing strategy).

 

Change of Purpose:

We will only use your personal data for the purpose(s) for which it was originally collected.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

 

How long do we keep your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data

How Long we Keep It

Identity Information including Name, Title.

For as long as we believe our marketing communications hold relevant value to you.

Contact information including Email Address and Telephone Number.

For as long as we believe our marketing communications hold relevant value to you.

Technical information including IP address, web browser type and version; operating system and your activity on Our Site.

Will be retained for 26 months.

 

How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.

Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Please contact us using the details below for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
  • monitoring of systems storing and processing information;
  • use of secure technologies (e.g. SSL, encryption).

 

Do we share your Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

How can you control your Personal Data?

In addition to your rights under the Data Protection Legislation, set out in the ‘What are your rights’ section above, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

Can you withhold information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information please see the section below ‘How do we use Cookies’ and our Cookie Policy.

 

How can you access your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown below.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within two working weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

How do we use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for the purpose of maintaining security. In addition, Our Site uses analytic services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. For more details, please refer to our Cookie Policy.

 

How can you contact Us?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details

Email address: info@bexhillbarbers.co.uk.

Telephone number: 01424 219120.

Postal Address: 56 Western Road, Bexhill-On-Sea, East Sussex, TN40 1DY.

 

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 31st May, 2019.